Frequently Asked Questions
Please feel free to get in touch with us for further details or questions. We'll be happy to answer any questions you may have.
How long does it take to get everything up and running?
Usually, our onboarding process takes a maximum of 7 business days. However, this depends on your current situation - if your business requires more significant details or catch up work, it may take longer for onboarding.
How long are the service terms for? Can I have services running for one month?
Our service terms are 3 months, 6 months and 1 year. We invest a lot of time into your business and prefer to work with clients for longer terms so they can see the full benefits. Services such as the Entrepreneurship and tax packages are usually one time, while we do encourage and appreciate working with you in another term or year.
I currently use an Accounting platform that isn't on the cloud, is that going to be an issue?
Not at all! We can still support you and your business while setting you up on a cloud based Accounting platform.
ince all services are virtual, do you ever work on-site?
Our services are remote and we are an exclusively remote firm - especially due to Covid-19.
What is the difference between cash basis and accrual basis Accounting?
The main difference between accrual and cash basis accounting lies in the timing of when revenue and expenses are recognized. The cash method is a more immediate recognition of revenue and expenses, while the accrual method focuses on anticipated revenue and expenses.
How do payments work?
Payments are due up front upon signing of the contract for one-time contracts for advisory, coaching, personal and corporate tax completion and other one-time services. Payments are due upon receipt of invoice and on the 1st of the month for on-going services. If you're looking for a custom quote, please contact us, or email hello@cobellafinancial.com for details as prices will vary.
How does the process work to have everything started?
After our consult call we'll send you an Engagement Agreement that details the scope of work and terms. Once the contract has been sisgned, you'll be setup with our onboarding packaging and be required to send in necessary documents. This is a crucial time in onboarding as it determines how fast we're able to get everything started.
You'll be set up with a designated encrypted folder for you to upload specific documents.
Do I need to deliver receipts and other documents in person?
No. We'll set up integrations to obtain your financial transactions directly from your bank. We'll also ask you to send us your digital bank statements on a monthly basis to reconcile your books and ensure complete accuracy. You'll need to keep your paper receipts on file in case of an audit
As an additional service, we can set up a digital receipts management system for your business. All you'll have to do is snap a picture of your receipts to store them digitally, or we can do this for you.
Our company works with another CPA, are you able to work with them to get our books in order?
Absolutely. We can work with your current Accountant and CPA. We're set up to operate as your virtual Accounting office.
What happens with all my documents/information in terms of data security?
We take your data and financial information very seriously. We maintain both on-site and off-site backups of your data so that it doesn’t get lost in the woodwork and your business is not left stranded. Off-site backups use end-to-end encrypted solutions that meet ISO 27001, HIPAA, CCPA, GDPR, and DPA compliance standards.